- Express delivery and free returns within 30 days
- support@etsora.shop
- +1 562-866-8400
Etsora Solid Wood Bench
SKU : BN278
$570.00
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Description
This 100% solid wood bench is the culmination of years of honing the craft of furniture manufacturing and design. It combines innovative techniques like a customizable base platform and wood embossing technology to create a one-of-a-kind product.
- Easy to assemble.
- Seats 2 people.
- Made of 100% solid pine wood from renewable forests.
Dimensions
64″ W x 18″ H x 13″ D
Shipping Policy
At ETSORA, we aim to keep the shipping process straightforward, clear, and dependable. Below you’ll find the key information about how your furniture order is processed, shipped, and delivered.
Shipping Overview
- Shipping Cost: Free Standard Shipping on all U.S. orders
- Order Cut-Off Time: 8:00 PM (GMT-07:00) Mountain Standard Time (Denver)
- Processing Time: 1–2 business days (Monday – Friday)
- Estimated Transit Time: 3–5 business days (Monday – Friday)
- Estimated Total Delivery Time: 4–7 business days
- Shipping Area: United States only
- Currency: All prices and transactions are processed in USD ($)
Order Processing
After your order is successfully placed, our team starts preparing it for shipment as soon as possible.
Processing Includes
- Payment confirmation and verification
- Product inspection and quality checks
- Proper packaging and order fulfillment
Orders are typically processed within 1–2 business days after payment has been confirmed.
Please keep in mind that orders placed during weekends or public holidays will begin processing on the following business day.
Shipping & Delivery
Once processing is complete, your order will be shipped and delivered through trusted carriers operating within the United States, most commonly USPS (United States Postal Service).
Estimated Delivery Times
- Carrier transit time: 3–5 business days
- Total estimated arrival time: 4–7 business days from the date the order is placed
Actual delivery times can vary depending on your location, weather, holidays, carrier schedules, or other delays beyond our control.
Order Tracking
Each order includes tracking information so you can follow its progress while it is in transit.
- Tracking details are generally updated within 24–48 hours after the carrier receives your package.
- You can check your shipment status anytime through our Track Order page.
Shipping Address Accuracy
Please carefully review your shipping address before submitting your order to make sure all information is accurate and complete.
ETSORA is not responsible for delays, unsuccessful deliveries, or packages lost due to incorrect or incomplete shipping information entered during checkout.
Order Changes & Cancellations
Because we begin processing orders promptly to help ensure timely delivery:
- Orders may no longer be eligible for cancellation or changes after they have been submitted.
- If you need to request a change, please contact us as soon as possible after placing your order.
We’ll make every reasonable effort to accommodate your request, but changes cannot be guaranteed once the fulfillment process has begun.
Lost, Delayed, or Damaged Shipments
If your shipment is delayed, reported as lost, or arrives damaged, please contact us within 7 days of the delivery update.
We’ll work with the shipping carrier to investigate the situation and, where applicable, arrange a replacement or refund once the issue has been confirmed.
Contact Us
If you have questions about shipping, delivery, or tracking your order, our support team is available to help:
Email: support@etsora.shop
Phone: +1 562-866-8400
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 17439 Bellflower Blvd, Bellflower, CA 90706, United States
For additional information, please also review our Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
Return and Refund Policy
At ETSORA, we want you to feel confident when purchasing furniture from us. We carefully select our products to meet quality expectations, but if something isn’t right with your order, we’re here to make the return process as clear and straightforward as possible.
Key Return Information
- Return Window: 30 days from the date of delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
- Return Shipping (Change of Mind): Customer is responsible
- Refund Processing Time: Within 10 business days after approval
How to Start a Return
To request a return, please contact us at support@etsora.shop and provide the following information:
- Your full name and order number
- The item(s) you would like to return
- The reason for your return, such as damage, incorrect item, or no longer needed
Important: Items returned without receiving approval from us in advance will not be accepted. After your return request is approved, we’ll provide the appropriate return address and detailed instructions for sending the item back.
Return Eligibility
For an item to qualify for a return, it must meet the following requirements:
- Must be unused and remain in the same condition in which it was received
- Must include its original packaging, tags, and any accessories that came with the item
Return Shipping Policy
We aim to keep return shipping responsibilities clear and transparent:
- Defective or Damaged Items:
If your furniture arrives damaged or is found to have a defect, ETSORA will cover the return shipping cost and provide you with a prepaid return label. - Customer-Initiated Returns:
If you decide to return an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. Any original shipping charges are non-refundable.
Damages & Issues
Please inspect your order carefully as soon as it is delivered.
- Shipping Damage:
If your package arrives with visible damage, please contact us promptly so we can assist you and file a claim when necessary. - Incorrect or Defective Items:
If you receive an incorrect item or discover a defect, please contact us within the 30-day return period so we can work toward resolving the issue as quickly as possible.
Refunds
After your returned item has been received and inspected, we’ll send you an email with an update regarding your refund.
- Approved Returns:
Approved refunds will be sent back to the original payment method used for the purchase. - Processing Time:
Please allow up to 10 business days for us to process your refund after approval. Depending on your bank or card provider, additional time may be required before the refund appears in your account.
Exchanges
If you would prefer a different item, we recommend returning the original product first. Once the return has been approved, you can place a new order for the furniture item you would like instead.
Contact Us
If you have any questions about our return and refund process, please feel free to contact our support team:
Email: support@etsora.shop
Phone: +1 562-866-8400
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 17439 Bellflower Blvd, Bellflower, CA 90706, United States
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