etsora

• Express delivery and free returns within 30 days

• support@etsora.shop
• +1 818-756-1265

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At ETSORA, we want you to feel confident when purchasing furniture from us. We carefully select our products to meet quality expectations, but if something isn’t right with your order, we’re here to make the return process as clear and straightforward as possible.

Key Return Information

• Return Window: 30 days from the date of delivery
• Restocking Fee: None ($0.00)
• Return Method: By mail
• Return Shipping (Defective/Damaged Items): Free (we provide a prepaid label)
• Return Shipping (Change of Mind): Customer is responsible
• Refund Processing Time: Within 10 business days after approval

How to Start a Return

To request a return, please contact us at support@etsora.shop and provide the following information:

• Your full name and order number
• The item(s) you would like to return
• The reason for your return, such as damage, incorrect item, or no longer needed

Important: Items returned without receiving approval from us in advance will not be accepted. After your return request is approved, we’ll provide the appropriate return address and detailed instructions for sending the item back.

Return Eligibility

For an item to qualify for a return, it must meet the following requirements:

• Must be unused and remain in the same condition in which it was received
• Must include its original packaging, tags, and any accessories that came with the item

Return Shipping Policy

We aim to keep return shipping responsibilities clear and transparent:

• Defective or Damaged Items:
  If your furniture arrives damaged or is found to have a defect, ETSORA will cover the return shipping cost and provide you with a prepaid return label.
• Customer-Initiated Returns:
  If you decide to return an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. Any original shipping charges are non-refundable.

Damages & Issues

Please inspect your order carefully as soon as it is delivered.

• Shipping Damage:
  If your package arrives with visible damage, please contact us promptly so we can assist you and file a claim when necessary.
• Incorrect or Defective Items:
  If you receive an incorrect item or discover a defect, please contact us within the 30-day return period so we can work toward resolving the issue as quickly as possible.

Refunds

After your returned item has been received and inspected, we’ll send you an email with an update regarding your refund.

• Approved Returns:
  Approved refunds will be sent back to the original payment method used for the purchase.
• Processing Time:
  Please allow up to 10 business days for us to process your refund after approval. Depending on your bank or card provider, additional time may be required before the refund appears in your account.

Exchanges

If you would prefer a different item, we recommend returning the original product first. Once the return has been approved, you can place a new order for the furniture item you would like instead.

Contact Us

If you have any questions about our return and refund process, please feel free to contact our support team:

Email: support@etsora.shop
Phone: +1 818-756-1265
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 2321 Bonita Dr, Glendale, CA 91208